Account Manager | ERP / SaaS | $150k OTE

What’s in it for you? $100k base + super + commission Roughly $150k OTE Existing customer portfolio, no cold desk to build from scratch Warm account base with genuine upsell opportunity ERP / SaaS / business software environment Sydney-based role with office attendance a couple of days per week Support from experienced sales, presales and consulting teams Opportunity to join a growing account management function The Role As Account Manager, you’ll manage and grow a portfolio of existing SME customers across Australia. Your focus will be on building strong relationships, understanding each customer’s business and identifying where additional software products or services can help improve the way they operate. Day to day, you’ll be: Managing an existing portfolio of business software customers Building relationships with business owners and key stakeholders Driving customer retention, renewals and product adoption Identifying upsell opportunities across software modules and services Promoting additional products, including Field Service Management solutions Developing customer improvement plans aligned to customer goals Managing customer queries, escalations and issues through to resolution Keeping CRM records, pipeline activity and forecasts up to date Working closely with sales, presales, consulting and professional services teams Helping customers understand how to get more value from the platform The formal position description also highlights retention, upsell quota achievement, on-time renewals, Customer Improvement Plans, referrals, case studies and accurate reporting as key measures of success.