Account Manager | Renewable Energy Technology

As an Account Manager, you will become the primary point of contact for a portfolio of key customers. You will take the time to understand how each customer operates, identify potential risks or opportunities and coordinate with internal teams to deliver positive outcomes. Your responsibilities will include: Managing and developing a portfolio of strategic customer accounts Building trusted relationships with key customer stakeholders Conducting regular account reviews, meetings and customer site visits Managing the onboarding of new customers Identifying retention risks and developing proactive action plans Coordinating the resolution of customer issues and escalations Working closely with Client Services, Operations, Compliance and Product teams Gathering customer feedback and translating it into product or process improvements Identifying opportunities for customers to adopt additional products or services Maintaining accurate CRM records, account plans and customer information Supporting customer offboarding where required The position will involve occasional interstate travel to visit customer sites, understand their workflows and strengthen relationships.