Sales Development Representative | SaaS

What makes this role different? You won’t be handed a random spreadsheet and told to start smiling and dialling into the abyss. Most of the people you contact will already have some connection with the broader business. They may have registered for the software, stopped using it, shown previous interest or already be operating within the company’s customer ecosystem. Your job is to start the conversation, understand what is getting in their way and show them why it is worth taking a closer look. What you’ll be doing Make approximately 800 outbound calls per month, averaging around 40 calls per day Contact registered users, inactive customers and supplied prospects Qualify customer needs and book software demonstrations Re-engage users who have signed up but are not actively using the platform Build genuine relationships through calls, emails and consistent follow-up Explain the platform’s value in clear and practical terms Deliver product demonstrations once fully trained and when required Gather customer feedback and share insights with the product and leadership teams Maintain accurate CRM notes and activity records Work toward achievable KPIs covering outreach, demos, meetings and customer engagement