Procurement and Customer Service Officer

This is a broad coordination role across customer service, order management, procurement support and delivery tracking. Most of your time will be focused on customer service and order management, with a smaller but important focus on procurement, purchase orders and supplier follow-up. Day to day, you’ll be responsible for: Processing customer orders from dealers and the sales team Providing updates on stock availability, lead times and delivery timelines Managing local and overseas purchase orders, including PO confirmations and ETA updates Updating supplier, freight and customer information in IFS / ERP systems Liaising with freight forwarders and internal teams to track deliveries and resolve issues Keeping customers informed of delays, revised ETAs and order progress Supporting sales, warehouse, service, finance and operations teams with clear communication Helping maintain accurate customer files, pricing updates and product information